Your data

Delete your account

You can permanently delete your Kovata account and its data yourself, from inside the app. No email, no phone call, no waiting on support.

How to delete your account

Takes about thirty seconds in the Kovata mobile app.

  1. Open the Kovata app and sign in.
  2. Go to the Profile tab and scroll to the bottom.
  3. Tap Delete Account, just below Sign Out.
  4. Read the summary, enter your password to confirm, and tap Delete Account again. Your account is deleted immediately.

Deletion is permanent. We ask for your password so an unlocked phone in someone else’s hands cannot wipe your account. Once confirmed, the data cannot be restored.

What gets deleted

If you are a team member

  • Your profile and sign-in details
  • Your assignments, viewing progress and quiz results
  • Your achievements, ratings and notifications
  • Your chat history and uploads
  • Your membership of your team’s workspace

If you are a team leader

  • Everything listed for team members
  • The workspace you own, and its trainings, materials, SOPs, quizzes and records
  • Your departments, tags, invitations and activity history
  • Your marketplace listings, so nobody can buy them afterwards

What is kept, and why

Deleting your account cannot delete other people’s data or undo their purchases.

Your team members’ accounts

If you own a workspace, the people in it keep their own Kovata accounts. They are simply unlinked from your workspace and lose access to its trainings.

Trainings other teams bought from you

A marketplace purchase gives the buyer their own independent copy of the training. Those copies stay with the teams that paid for them, along with their receipts, so we can meet our tax and accounting obligations.

Records we are legally required to retain

Transaction records are kept where law requires it. Everything else is removed or anonymized as described in our Privacy Policy.

Cancel your subscription separately

Subscriptions bought through the App Store or Google Play are billed by Apple or Google, not by us — so deleting your Kovata account does not cancel them. Cancel in your store account first, or you may continue to be charged.

Manage on the App Store Manage on Google Play

If you cannot sign in

Deletion is self-service in the app, so you do not need to contact us. If you have lost access to your account and cannot sign in to do it yourself, email fabien@ragondin.dev from the address on the account and we will handle it. We usually reply within one business day.